Understanding AliExpress Buyer Protection

By SecretAli Editorial · Updated March 2026 · 6 min read

AliExpress buyer protection is one of the platform's strongest features, but many shoppers do not fully understand how it works until they need it. This guide explains the buyer protection system in detail so you can shop with confidence, knowing exactly what you are covered for and how to use the dispute process effectively.

What Buyer Protection Covers

AliExpress buyer protection covers three main scenarios:

• Non-delivery: If your order does not arrive within the guaranteed delivery period (typically 60-75 days depending on shipping method), you are entitled to a full refund.
• Item not as described: If the product you receive is significantly different from the listing description — wrong item, wrong color, wrong size, different material, or lower quality than advertised — you can request a partial or full refund.
• Damaged items: If your order arrives damaged during shipping, you can file a dispute with photo evidence and receive a refund or replacement.

The Buyer Protection Period

Every order on AliExpress has a buyer protection countdown timer that starts when the order is shipped. This period is typically 60 days for standard shipping and 75 days for slower shipping methods. The timer is visible on your order details page. As long as you act within this period, your purchase is protected.

How to Open a Dispute

1. Go to your order list and find the relevant order.
2. Click "Open Dispute" — this option appears during the buyer protection period.
3. Select the reason for your dispute (non-delivery, not as described, or damaged).
4. Upload evidence — photos of the received item, screenshots of the listing showing the discrepancy, or shipping tracking showing non-delivery.
5. Specify your desired resolution — full refund, partial refund, or replacement.
6. Submit the dispute and wait for the seller's response (typically 3-5 days).

Tips for Winning Disputes

In our experience, the key to a successful dispute is documentation. Take the following steps to protect yourself:

• Photograph the package before opening: This documents the external condition of the shipment.
• Record an unboxing video: A short video showing you opening the package and revealing its contents is powerful evidence if the item is wrong or damaged.
• Screenshot the product listing: Sellers occasionally modify their listings after a dispute is filed. Having screenshots of the original listing protects your claim.
• Be specific and factual: Describe the issue clearly and objectively. "The listing says stainless steel but the product is plastic" is more effective than "This is terrible quality."
• Respond promptly: If AliExpress or the seller asks for additional information during the dispute, provide it within 24 hours. Slow responses can delay or weaken your case.

Partial vs Full Refund

For items that are partially defective or slightly different from the description, a partial refund is often the most practical resolution. For example, if you ordered a blue item and received a green item that you can still use, requesting a 30-50% partial refund is reasonable and likely to be approved quickly. If the item is completely wrong or non-functional, request a full refund.

Seller Escalation

If the seller rejects your dispute or offers an inadequate resolution, you can escalate the case to AliExpress for mediation. AliExpress will review the evidence from both sides and make a binding decision. In our experience, AliExpress tends to side with buyers when the evidence clearly supports the claim, particularly for non-delivery and item-not-as-described disputes.

Prevention Is Better Than Disputes

The best way to avoid disputes is to buy from reliable sellers in the first place. Follow our seller evaluation guide, check product ratings and reviews before purchasing, and start with small orders from new sellers before making larger purchases. Most disputes arise from buying from low-rated sellers or choosing products with few reviews.

For more shopping advice, see our shipping guide and electronics buying guide.